Do you offer free shipping?

Free shipping is available only during specific promotional periods. Keep an eye on our announcements for updates!

Do you ship internationally?

Yes, we ship worldwide via DHL! Shipping rates vary depending on your location, and additional fees may apply for remote areas due to limited dispatch centers or distance.

Why is international shipping so expensive?

Your items are shipped directly from the Philippines, where we are based. Due to the geographical distance, we are compelled to provide shipping at the specified rates. Be assured that we are actively exploring methods to minimize the expenses you have to pay.

How long does international shipping take?

International orders are shipped via DHL and usually take 7-15 business days after processing. Processing your order takes 7-14 business days. Note: Business days exclude weekends and holidays in the Philippines.

In case you are not present when your signature is needed.

All international shipments require a signature for delivery unless you waive this requirement. To request delivery without a signature, contact DHL directly:

  • Call 28117000 for international assistance for local assistance you can DM us on instagram.

Do you refund shipping fees?

Unfortunately, shipping and handling fees are non-refundable. This includes cases of undeliverable, refused, missing, or stolen shipments.

How do I know if my order has been shipped?

Once your order is processed and shipped, you’ll receive an automatic confirmation email with tracking details.

How long does local shipping take?

  • Local shipping within the Philippines typically takes 3-4 business days after processing.

Feel free to contact us if you have additional questions or concerns!